Loose Emeralds Return Policy

• No returns Accepted: Please check with us before making a purchase. We are happy to send you any additional pictures, videos or do a video call to show you the Emerald you are buying. All our Emeralds are certified, there will be no issues with the quality of the product as it has been certified by a 3rd party.

Questions About Your Order

• Please contact us if you have any problems with your order. Our team is here to assist you.

Custom-Made and Personalized Jewelry

• No Refunds or Exchanges: Custom-made and personalized jewelry is non-refundable and non-exchangeable.
  • Adjustments (3) are made during the CAD design process to ensure perfection.
  • Additional CAD revisions will incur an extra fee.
  • No alterations can be made once the piece is completed.
  • CAD services are non-refundable once started.

• Accepted Payment Methods
  • PayPal Express Checkout
  • All major credit cards (Amex, Visa, Mastercard, etc.)
  • Bank wire transfer